Delivery Policy

At Scarf Pins and Rings, we are committed to providing efficient and reliable delivery services to ensure that your orders are delivered promptly. This Delivery Policy outlines the guidelines and procedures we follow to process and ship your orders using Australia Post.

Order Processing:

  1. Order Processing Time: We strive to process all orders as quickly as possible. Typically, order processing takes 1-2 business days. Please note that this processing time may vary during peak seasons or due to unforeseen circumstances, but we will make every effort to minimise any delays.

  2. Business Days: Our business days are Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping:

  1. Shipping Carrier: We utilise the services of Australia Post, a trusted and reliable shipping carrier, to deliver your orders to the designated shipping address.

  2. Shipping Options and Timeframes: We offer various shipping options at checkout, allowing you to choose the delivery speed that best suits your needs. The estimated delivery timeframes provided by Australia Post will be displayed during the checkout process. Please note that these timeframes are approximate and are subject to Australia Post’s delivery schedules and conditions.

  3. Tracking Information: Once your order has been shipped, we will provide you with a tracking number and instructions on how to track your package through the Australia Post website. You can monitor the progress of your delivery and obtain real-time updates on its status.

  4. Delivery Address: It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We will not be held liable for any delays or non-delivery resulting from incorrect or incomplete address details. If you need to make changes to your delivery address after placing an order, please contact our customer support team as soon as possible.

  5. Delivery Attempts: Australia Post will make reasonable attempts to deliver your package to the provided address. If no one is available to receive the package, a delivery notification will be left, and you may need to arrange for re-delivery or pickup from a designated Australia Post location.

  6. Shipping Restrictions: Please be aware that some items may be subject to shipping restrictions or additional regulations imposed by Australia Post. It is your responsibility to ensure that the products you order comply with any applicable shipping restrictions or regulations. If your order cannot be shipped or incurs additional charges due to such restrictions, we will contact you to discuss alternative arrangements.

  7. International Shipping: Currently, we only offer shipping within Australia using Australia Post. We do not ship internationally. We apologise for any inconvenience this may cause.

Please note that while we strive to meet our delivery commitments, unforeseen circumstances or events beyond our control may occasionally cause delays. We appreciate your understanding and cooperation in such situations.

If you have any questions or concerns regarding our Delivery Policy, please don’t hesitate to contact our customer support team, who will be happy to assist you.

Thank you for choosing Scarf Pins and Rings. We appreciate your business and will continue to provide you with exceptional service.